Terms of Service

1. Acceptance of Terms

By accessing or using Ask Lucilla or texting our number ("the Service"), you agree to be bound by these Terms of Service ("Terms") and our Ask Lucilla Privacy Policy. If you do not agree to these Terms, do not use the Service. If you use the Service on behalf of a business, you accept these Terms and the Business Terms for that business and confirm you are authorized to do so.

2. Eligibility

• You must be at least 18 years old to create an account or use the Service. By using the Service, you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms.
• The Service is offered to people and businesses in Canada and the United States.
• In-person matching with other people is limited to adults (18+).
• Some rewards carry their own eligibility rules, such as an event's minimum age or a political committee's requirement that claimers be US persons.
• Businesses must be operated by an adult with authority to bind the business.

3. Your Account

• Ask Lucilla has its own account, separate from the Lucilla fitness app. You can sign in with Google, Apple or email, and you must verify a mobile phone number and choose a username
• You must provide accurate, current and complete information, and keep it up to date
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account
• One person, one account. Creating multiple accounts to claim a reward more than once is prohibited
• Notify us immediately of any unauthorized access
• We may suspend or terminate accounts that violate these Terms

4. The Lucilla Assistant

Ask Lucilla includes an AI assistant that you can talk to in the app (by typing, with voice notes, or in a live voice conversation) and by SMS or WhatsApp. It suggests places, deals, products, services, rewards, events and people based on what you ask.

• It is an AI, not a person. The assistant is an automated AI agent that runs on Google's Gemini models through Google Cloud Vertex AI. Its messages are generated automatically.
• AI can be wrong. Answers are generated automatically from information supplied by businesses, users and third parties. Opening hours, prices, availability, menus and offers may be out of date or inaccurate. Confirm anything important with the business.
• Not an emergency service. The assistant cannot send help or contact emergency responders. If you are in danger, call your local emergency number.
• Not professional advice. Do not rely on the assistant for medical, legal, financial or safety advice.
• Voice. When you use voice, the audio you send is uploaded and transcribed, and replies may be read aloud. On Android, a live conversation can continue while the app is in the background; a notification with a Stop button is shown the whole time. See the Ask Lucilla Privacy Policy.
• Improvement. Conversations are used to evaluate and improve the assistant as described in the Ask Lucilla Privacy Policy.
• Messages to others. If you ask the assistant to pass a question to a business, or to connect you with a group, gig or activity partner, your message is forwarded through Lucilla without revealing your phone number. You are responsible for what you send.
• Automated checks. Claims are checked automatically for location spoofing and fraud. If a claim you made honestly is rejected, you can ask us to have a person review it.

5. What the Agent Can Do for You: Actions, Shopping and Purchases

The assistant can do more than answer. It can claim a deal for you, send a message to a business, add a booking to your phone, and shop on a website for you. These rules apply to everything it does for you:

• It acts on your instructions. What the agent does at your request is treated as done by you. Read what it shows you before you confirm.
• It asks first. Actions with a consequence — claiming, ordering, paying, changing a listing, messaging someone for you — ask for your confirmation. In the app's Permissions screen you choose how often it asks: for some actions, for every action, or automatically for changes to your own shop (it still asks before spending money or messaging other people).
• Shopping on websites. When you ask Lucilla to shop for you, it works in a browser: on your phone or in a temporary cloud browser. It follows the store's own pages. It never types a password, card number or one-time code, never solves a CAPTCHA (it hands the screen to you), and, unless you turn payment on for that task, stops at the store's cart or checkout page. Stores can change their prices, stock and substitutions without notice; the agent can make mistakes, so check the cart before you pay.
• Purchases are limited by you. If you let the agent buy for you, it can spend only within your limits. Unless you change them, the limits are CA$275 per purchase and CA$1,000 per month, and the agent asks for your approval on every purchase, showing the exact amount. You can lower, raise or switch off agent purchases in the app. A connected AI assistant cannot raise your limit or approve a purchase on its own; that needs your own approval in the app or a YES from your own phone.
• Who you buy from. The store you buy from is the seller. Its terms, delivery, returns and refunds apply, and the payment provider (Stripe Link or Crossmint, depending on the store) processes the payment. Ask Lucilla is not the seller and does not guarantee a store's goods, prices or delivery.
• Saved logins stay on your phone. A website sign-in you save is kept only on your phone, behind your Face ID, fingerprint or passcode. See the Privacy Policy, Section 2.13.

6. SMS / Text Messaging Program

Ask Lucilla operates a text-message program at +1 (314) 237-4046 (SMS and WhatsApp). The full program terms are in the SMS & WhatsApp Terms. In summary:

• Messages you ask for. When you text or WhatsApp our number, we reply. Replies to your messages and transactional messages you ask for — codes, receipts, ticket, booking and order updates, business listing confirmations and alerts you request — are sent without any further consent.
• Optional consent for proactive messages. When you add your phone number in the app, an optional box, unticked by default, asks whether Lucilla's agent may text or WhatsApp you on its own initiative. Ticking it, opting in at asklucilla.com/sms, texting START, asking Lucilla to remind or notify you, or replying YES when it asks whether it may message you about deals nearby is your agreement to receive those automated messages. This consent is optional and not needed to use Lucilla or to buy anything.
• Messages are automated; frequency varies. Message and data rates may apply.
• To opt out at any time, reply STOP. Reply HELP for help, or START to opt back in. Contact support@asklucilla.com.

Your mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. See our Ask Lucilla Privacy Policy.

7. Rewards, Cashback, Event Tickets and the USDC Wallet

Rewards are created and funded by businesses, creators and event hosts ("Providers"), not by Lucilla. How rewards are claimed, how chance-based and cashback rewards work, how event tickets and escrow work, what you can buy in the app, and how the USDC wallet works are set out in the Rewards, Cashback & Wallet Terms, which form part of these Terms. Two points to know up front: claiming a reward is always free and never requires a purchase, and your wallet is non-custodial — you control it with a passkey, and we cannot move funds out of it without your authorization. Lucilla does not sell cryptocurrency; buying USDC is a service of Coinbase.

8. Businesses, Creators and Event Hosts

If you list a business, run rewards, host events or connect your business tools, the Business Terms apply to you in addition to these Terms, and they prevail for business activity if the two differ. Lucilla is a technology platform that connects Providers with nearby users. Providers are solely responsible for what they offer, host, promote or fulfil, and Lucilla is not a party to any transaction, visit, redemption or event between a Provider and a user.

9. Groups, Matching and Community Events

• Matching introduces you to other people for activities, gigs, trades and groups. A match needs both people to agree. In-person matching is for adults (18+)
• Meeting people you do not know carries risk. Lucilla does not screen or background-check users. Meet in public places, tell someone where you are going, and leave if you feel unsafe. Your participation is at your own risk
• Hosts are responsible for their events as Providers, including any minimum age they set. A private venue's exact address is shown only to people who join
• Masked text threads close after 48 hours. Reply BLOCK in a thread to report and end it. Inside the app, use Report and Block (Section 10)

10. Content & Conduct

Your use of the Service must follow the Ask Lucilla Community Rules, which form part of these Terms and cover conduct in groups and matching, reviews, business posts, the assistant, and prohibited rewards.

10.1 Your content

• You retain ownership of content you submit (reviews, photos, messages, listings)
• You grant us a license to use, display, and distribute your content within the Service, as set out in the License Agreement
• You are responsible for your content and its legality. Reviews must reflect your genuine experience. A review written inside Ask Lucilla may be left at any rating. No reward may depend on a review on Google or any other outside site, and Ask Lucilla refuses to create or pay out such a reward

10.2 Zero tolerance for objectionable content

We maintain a zero-tolerance policy for objectionable content and abusive users. You agree not to post, upload, transmit, or share any content that is unlawful, harassing, abusive, threatening, harmful, hateful, defamatory, obscene, sexually explicit, violent, bullying, discriminatory, or otherwise offensive, and not to engage in abusive behavior toward any other user or business. We aim to review reports promptly and will remove offending content and eject the user who provided it, including by suspending or permanently terminating accounts, in our sole discretion and without prior notice. Report objectionable content or users with the Report and Block tools in the app (on a person's profile, on a post, and on group and direct messages and members), or email social@lucilla.ca. Blocking someone hides their posts, comments and messages from you and stops them opening a new direct conversation with you.

11. Political Campaign Rewards

Rewards offered by political committees are subject to the disclosures at asklucilla.com/political. To claim one you must provide the information the committee is required to collect and confirm you are eligible. Lucilla does not endorse any candidate or committee.

12. Intellectual Property

All content, features, functionality, software, designs, and technology of the Service are owned by Ask Lucilla or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws, including the Lucilla name and logo (trademarks of Lucilla, Inc.), the pay-per-visit foot-traffic attribution system (patent pending), the geo-reward distribution system and algorithms, the Mystery Reward randomization mechanism, and the two-step Geo + QR redemption process. See the License Agreement and Copyright Policy.

13. Connecting an AI Agent

You may authorise an AI assistant of your choice (for example Claude, ChatGPT or Meta AI / Muse) to use your Ask Lucilla account through our agent connection. By approving a connection you confirm that the agent acts on your instructions and that you are responsible for what it does with the permissions you grant it, in the same way as if you had done it yourself. We limit each connection to the permissions you selected, ask for an explicit confirmation before any action with a consequence, require your own approval (in the app, or a YES from your own phone) for the highest-risk actions such as paying a shop, approving an agent purchase or raising a spending limit, and let you revoke the connection at any time. We do not control the agent provider and are not responsible for its availability, its accuracy, or how it presents information to you. If a connection is used in a way that breaks these Terms or appears compromised, we may suspend it without notice.

14. Third-Party Services

The Service relies on third-party services including Google (Firebase, Google Cloud, Vertex AI Gemini, Maps), Twilio, WhatsApp/Meta, Circle, Stripe, Crossmint, Coinbase and Resend, and, for businesses, the tools they link (see the Business Terms). Their terms apply to their services. We are not responsible for third-party services or their terms. The list of providers that handle your data is on the Service Providers page.

15. Disclaimers and Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• The Service is provided "AS IS" and "AS AVAILABLE" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid us in the past 12 months
• We are not responsible for lost cryptocurrency, data, or profits, or for the acts, omissions, premises, products or events of any Provider or other user
• Nothing in these Terms limits any right or remedy that the law of your province, state or country says cannot be limited or waived

16. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of the Service, your content, your violation of these Terms, or your infringement of third-party rights. Providers additionally indemnify Lucilla as set out in the Business Terms.

17. Termination

• You may delete your account at any time in the app under You → Delete account, or at asklucilla.com/legal/rewards/delete-account. Deleting your Ask Lucilla account does not affect any Lucilla fitness app account, which is separate
• Before deleting, withdraw your USDC and end or reclaim any campaigns you fund
• We may suspend or terminate accounts for Terms violations
• Upon termination, your data is handled as described in the Ask Lucilla Privacy Policy and the Retention & Deletion page
• Blockchain transactions are permanent and cannot be deleted

18. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

19. Governing Law & Disputes

• If you live in Canada: these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. You and we submit to the courts of Ontario for any dispute. If you are a consumer in a province whose law gives you rights that cannot be waived (for example, the right to bring a claim in your own province), those rights are not affected.
• If you live in the United States: these Terms are governed by the laws of Delaware, USA. Disputes will be resolved through binding individual arbitration, not class action, and you waive the right to a jury trial, except that either of us may bring an individual claim in small-claims court.
• Everyone: before starting a formal dispute, write to us at support@asklucilla.com and give us 30 days to try to fix it.

20. Miscellaneous

• Severability: If any provision is invalid, the rest remains in effect
• No Waiver: Our failure to enforce a right does not waive it
• Entire Agreement: These Terms, the documents listed at the top, the Ask Lucilla Privacy Policy and any enterprise agreement you sign constitute the entire agreement between you and us for the Service

21. Contact Information

• Email: support@asklucilla.com
• Abuse and moderation: social@lucilla.ca
• Website: asklucilla.com/legal/rewards
• Legal notices: Lucilla, Inc. (a Delaware corporation), c/o its affiliate 16699448 Canada Corporation, attention Sebastian Borjas, s.borjas@asklucilla.com, at the mailing address below
• Mailing address: Lucilla, Inc., c/o 16699448 Canada Corporation, 145 1/2 Church Street, Unit 5, Office 52, Toronto, Ontario M5B 1Y4, Canada. This is a mailing address for legal notices and mail only. It is not a shopfront and we do not meet visitors there.