These terms cover text messages (SMS and MMS) and WhatsApp messages from Ask Lucilla and from businesses through Ask Lucilla. They are part of the Ask Lucilla Terms of Service.
1. Who sends what
- Ask Lucilla assistant messages: replies and codes you ask for, sent from +1 (314) 237-4046
- Business messages: offers and updates from a business whose reward you claimed or whose list you joined. Each business is the sender of its own promotions and must follow the Community Rules
- Masked threads: when you talk to a business, group or another person through Ask Lucilla, your phone number stays hidden. Threads close automatically after 48 hours of inactivity
2. Consent
You agree to receive texts when you give your number to the assistant or verify it in the app. Claiming a business's reward records that business's consent to text you offers if your number is verified, as shown on the Agree & Claim screen. Consent is not a condition of buying anything. Message and data rates may apply.
3. Frequency and quiet hours
- Promotional texts from businesses: at most 2 per 24 hours and 5 per 7 days to you
- Promotional texts are not sent between 9:00 pm and 8:00 am your local time
- Replies you request, security codes and transaction messages are not promotional and are not limited by these caps
- On WhatsApp, a business may only send free-form messages within 24 hours of your last message to it; outside that window only approved templates are used
4. Stop, start and help
- Reply STOP, UNSUBSCRIBE, CANCEL, END or QUIT to stop messages. You get one confirmation, then no more promotional messages from that sender
- Reply START to resume
- Reply HELP for help, or email support@asklucilla.com
- Reply BLOCK in a masked thread to end it and report it
- You can also unsubscribe from any business in the app under You → Businesses you hear from. A later claim never overrides an unsubscribe
5. Carriers and delivery
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed. Your carrier's messaging and data charges apply.
6. Privacy
How we handle your number and messages is in the Privacy Policy. Mobile opt-in information is shared only with the service providers that deliver messages for us, and with a business only as described at claim time.
7. Contact
support@asklucilla.com · social@lucilla.ca
Mailing address: Lucilla, Inc., c/o 16699448 Canada Corporation, 145 1/2 Church Street, Unit 5, Office 52, Toronto, Ontario M5B 1Y4, Canada (mail only, not a shopfront).