Ask Lucilla
Delete Your Account
We're sorry to see you go. Submitting this form permanently deletes your Ask Lucilla account and its data after a 30-day grace period.
Your Ask Lucilla account is separate from the Lucilla fitness app, so deleting one does not delete the other.
Before you delete — transfer your funds out
The wallet linked to your Ask Lucilla account holds USDC on the Base blockchain. Once your account is deleted, you will permanently lose access to that wallet through Ask Lucilla, and to any funds remaining in it.
Before submitting this request:
- Open Ask Lucilla → Wallet and withdraw all USDC to an external address
- Confirm the withdrawal succeeded on-chain before proceeding
- Redeem or let expire any deals you have claimed but not yet used
- Wait for open orders and bookings to be completed, cancelled or refunded
- If you run a business, end your deals and reward campaigns and withdraw any unclaimed campaign funds first — refunds go back to the wallet that funded the campaign
We cannot recover funds from a deleted account's wallet. This is irreversible.
Legal retention notice
Some financial records must be kept after you delete your account, for as long as applicable law requires:
- Your linked wallet address(es)
- Your USDC transaction history, including paid orders, tickets and bookings
- Reward claims that paid out USDC
- The name, email and phone number linked to those records
These records are moved into a locked retention vault on the day you delete your account. Ordinary staff cannot access them, and they're permanently deleted when the retention period ends.
All other personal data is deleted: your profile, deals and claims, messages and assistant conversations, business listings, photos and push tokens.
GDPR and CCPA both explicitly permit retention for legal-obligation compliance.
What gets deleted
Deleted at the end of the grace period
- • Your account: login, profile, username and photos
- • The link between your account and your wallet
- • Deals and rewards you claimed, and your saved codes
- • Order and booking history that did not involve a USDC payment
- • Messages: chats, and conversations with the assistant in the app, by SMS or on WhatsApp, including voice notes and media you sent
- • Business listings you own, with their deals, menus, photos and review replies
- • Push notification tokens and device identifiers
Retained as long as applicable law requires
- • Linked wallet address(es)
- • USDC transaction history (paid orders, tickets, bookings, rewards paid out)
- • Name, email and phone number linked to those transactions
Moved to a locked retention store. Permanently deleted when the retention period ends.
Retained permanently (not personally identifying)
- • Transaction hashes on the Base blockchain (public and immutable)
- • Aggregated, non-identifying analytics